Digital Inclusion Resources

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  • Learn My Way certificate template

    This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.

  • How to register on Learn My Way

    This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.

  • Digital inclusion stats and facts

    Making the case for your digital inclusion work? Here's a list of data sources that you can dip into whenever you need to demonstrate the need for helping people to get online.

  • Digital empowerment of refugee women

    Guides and resources from the Red Cross Refugee women project, covering the basics of getting online to women's health issues.

  • Digital exclusion and access healthcare for asylum seekers in England

    A useful report highlighting the impact of digital exclusion on refugees in terms of health inequalities.

  • Health service apps

    This article highlights some of the features of the official health service apps that people can use to stay well, get well, and manage their health.

  • Introduction to artificial intelligence

    Disover how our introduction to artificial intelligence video can help build confidence and a better understanding of what AI can do.

  • PSTN leaflets from Tech UK

    Tech UK have created these handy leaflets that explain the switch to digital voice to the public, businesses and telecare users.

  • Fundraising for your digital inclusion hub

    We've worked with our network ambassadors to find tools and resources to support your fundraising activities.

  • What is digital inclusion?

    Digital Unite bring together useful definitions, statistics and research about digital inclusion in this handy webpage.

  • NCVO: data and insight guide

    This comprehensive guide covers why data is important and how you can use it.

  • Catalyst: 7 tips on using data better in your charity

    Catalyst share useful tips on how you can use the data you collect more effectively.

  • Digital Candle: free digital advice for charities

    You can access one hour of free expert advice through Digital Candle to talk through any aspect of digital or digital marketing, from digital strategy to Google Ads and from remote service delivery to social media.

  • Skills Platform: the charity social media toolkit

    A comprehensive guide to using social media to raise your organisation's profile.

  • NCVO: political campaigning as a charity

    Guidance for charities to campaign for their cause ahead of the general election.

  • National standards for essential digital skills and Learn My Way

    This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.

  • Entry level learning resources

    Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.

  • Learning guide: the NHS website

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: finding a job online

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Your guide to using games to teach tablet skills

    This guide is designed to help you to introduce older people to tablet computers by using games.

  • Digital inclusion in libraries in England

    Findings and recommendations for action on libraries’ role in digital inclusion.

  • Using Learn My Way for ESOL

    This guide will help you to support learners with English as a second language (ESOL) and to overcome potential potential barriers.

  • Supporting asylum seekers and refugees using Learn My Way

    This guide will help you to support refugees and asylum seekers by embedding Learn My Way into your services.

  • Using Learn My Way with older learners

    This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.

  • Reach Volunteering: recruit volunteers

    Post an opportunity or search this skilled volunteers recruitment platform to find a volunteer.

  • WCVA: volunteering Wales

    Advice and support if you are recruiting and managing volunteers in Wales.

  • NCVO: safeguarding for volunteer managers

    Useful information to help you have the right safeguarding policy in place when working with volunteers.

  • Neighbourly: volunteering platform

    This website can be used to recruit corporate volunteers, from a large range of organisations as well as apply for grants and surplus food.

  • NCVO: I want to volunteer

    This website can be used to find your nearest volunteer centre where you can advertise volunteering vacancies.

  • National Careers Service: volunteering advice

    Explore the benefits of volunteering, ideas for specific careers and volunteering opportunities.

  • National Careers Service: how to write a CV

    Tips for writing a CV

  • Example session plan: safety and security online

    This example session plan suggests a 1 hour, blended learning session, incorporating topics from Learn My Way and offline activities. You can use it as it is, adapt it to your own needs or use it as a template for your own sessions.

  • National Careers Service: the skills toolkit

    Free courses to help people learn new skills or change jobs, including general and more specialised skills.

  • National Careers Service: identifying skills and upskilling

    Helping people learn what skills they have and want to develop, and how to gain the skills needed for jobs they're interested in.

  • NSPCC: keeping children safe online

    Advice to help people learn about staying safe online as a family.

  • NCVO: involving volunteers

    NCVO provide free information for organisations that work with volunteers, from recruitment and coordination to policy and insurance.

  • Age UK: Making the most of the internet

    Tips to help people feel more confident, and stay safe, when using the internet.

  • UK Safer Internet Centre

    Helping children and young people stay safe online.

  • Age UK: staying safe online

    Online scams are common, but you can protect yourself by knowing what to look out for, and what to do if you suspect a scam.

  • Internet Matters: helping parents keep their children safe online

    Discover the knowledge and tools you'll need to help your children safely and confidently explore the digital world.​

  • Get Safe Online

    Unbiased, factual and easy-to-understand information on online safety

  • Money saving expert: free antivirus software (PC/Mac)

    A rundown of the best free antivirus and free internet security software.

  • AbilityNet: my computer my way

    Guides with step by step instructions on how to adapt a device to meet individual needs.

  • NCVO: funding and income

    Practical tips and step-by-step guides on how to find the money you need for your community group, organisation or charity.

  • AbilityNet: advice on accessibility

    Accessibility support and resources from AbilityNet.

  • Ofcom: social tariffs - cheaper broadband and phone packages

    Details of cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.

  • Vodafone: how to keep your mobile number

    Guidance on how keep an existing mobile phone number when switching to the Vodaphone network.

  • O2: how to keep your mobile number

    Guidance on how keep an existing mobile phone number when switching to the O2 network.

  • O2: Access for all

    Accessibility support and resources for O2 customers.

  • Digital skills for employability using Learn My Way

    This guide will help you to support people looking for help with employability skills and embed Learn My Way into their learning.

  • Digital games and tools for older learners

    Fun tools and apps to engage and help older learners to learn digital skills.

  • Online clubs for older people - social and digital support

    In this guide, an Online Club could refer to any regular online meeting for older people on a video calling platform, like Zoom, Google Meet or Microsoft Teams. The aim is to get people together remotely and reduce social isolation.

  • Teaching digital skills to a group of older people

    Tips on running group digital skills sessions for older people.

  • Supporting older people with digital - measuring success

    Ways to evaluate and demonstrate success in supporting older people.

  • Outreach digital support for older people

    Tips on setting up an outreach service by going to where the people are.

  • Making digital fun for older learners

    Fun ways, tools and apps to engage and help older learners to learn digital skills.

  • Using digital playlists for nostalgia and respite

    How digital playlists can be used to support people living with dementia, triggering emotions and memories.

  • Digital for people living with dementia

    A guide on using digital to support people with dementia.

  • Digital for older people who speak limited English

    A guide on supporting older learners with limited use of English to use digital.

  • Creating resources for older learners

    A guide to creating resources for older learners.

  • The Essential Digital Skills Framework

    The Essential Digital Skills Framework reflects the range of skills people need to safely benefit from, participate in and contribute to the digital world of today and tomorrow, in life and at work.

  • Your guide to helping older people use the internet

    If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.

  • Translating Learn My Way using Google Chrome

    A guide to using the built in translation feature in Google Chrome with Learn My Way.

  • Doing digital inclusion with people with learning disabilities handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

  • Doing digital inclusion with older people handbook

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

  • Learning resources for life and work

    Free courses, tools and templates that you can trust to improve the skills people already have, helping them take a positive step forward in their work.

  • Doing digital inclusion in libraries: a handbook

    Hints and tips to help the libraries tackle some of the challenges and barriers of delivering digital inclusion.

  • Digital employability playbook

    This playbook gives a structure to how we can improve the journey for people, so that they are more likely to gain digital skills and gain employment.

  • Digital inclusion activity cards

    These cards provide creative, inclusive and less intimidating ways of helping people to improve their digital skills.

  • Doing digital inclusion with low income families

    This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.

  • Learning guide: Microsoft Office programs

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: creating documents

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: creating spreadsheets

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: using the internet

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: using email

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: video calling

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: using a keyboard

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: using a mouse

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: using a computer

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: using a touchscreen

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Learning guide: being safe online

    This simple session guide is a blend of online learning using Learn My Way and offline practise activities.

  • Bing Microsoft translator

    Quickly translate words and phrases between English and over 100 languages

  • Google Translate

    Instantly translate words, phrases, and web pages between English and over 100 other languages.

  • Mitigating risks of digital exclusion in health systems

    This guide aims to help policy makers, commissioners and service providers to support discussions about digital inclusion in primary and secondary care.

  • A periodic table of internet elements

    Good internet access is elemental to UK life. This free resource by Data Poverty Fellow Kat Dixon summarises an area of internet use with real-life example elements.